view all links within your help center on a single page

. You can search by text or URL, filter by link destination (other documents, external pages, or other), and even see which other articles link to the same URL:

For links to external web pages, you can see a bit more info about whether it's working or not, as well as its meta image and description (if available):

Got some broken links that need fixing? Soon, you'll be able to edit links directly on the 

. When you change a link in Docs Fresh, we'll automatically update it in your help center, making link maintenance a breeze.

We'll be rolling out link editing very soon! If you'd like early access, chat us or email 

Links explorer 🔗

Sometimes you'll be batch releasing articles with cross-references, or temporarily mark an article as 

 article will cause 404 errors for users of your help center.

 document to the Review Board with a task to fix the link to the 

As part of this improvement, we've also updated our outgoing links modal to indicate links to 

The text for each link in the list is now the actual text for the link in the current document (instead of the linked document's title). Hovering the icon on the left reveals a preview card with a link directly to that document.

Fix links to draft articles 📝

We now detect broken links in your docs and automatically create tasks to fix them. Just like other tasks, you'll get notified when you've got a broken link to fix:

To give you control over your inbox, we've added a notification preferences page to customize notifications to your liking. Emails include a link to manage your preferences.

As we add notifications and automations, we'll keep this page updated.

We've updated our triage mode to allow you to triage 

 document in your workspace, not just documents where you're the verifier. This ensures you're prioritizing the most important docs (not just your own) and lets you help your teammates out, too 🙌

Broken link detection 🪄

To help you track work that isn't connected to a specific document, you can now add cards to your Review Board for...well, anything!

This is great for tracking work related to:

When a teammate assigns you tasks, you'll be notified via email to keep you in the loop. To protect your inbox, we'll batch up task assignments that happen within about 10 minutes of one another and send them in a single email.

Add cards without a document, task assignment notifications

When triaging and reviewing documents, you can now assign tasks to other teammates. Whether you need a screenshot from the product team or input from a developer, simply add the task, assign it to the right person, and keep the momentum going.

Teammates can join your workspace by signing in with Intercom →

Stay organized and on top of your work with our brand new 

 page. Now, you can easily view all tasks assigned to you in one central location.

Up next for tasks: notifications! Let us know if you have ideas or input to share →

To reduce clutter on the Review Board, we'll automatically archive cards that have been 

 for more than 30 days. If you have a card you created by mistake or are just tired of looking at, you can manually archive it from the board itself.

Assign and view tasks

When you have a lot of documents that need updating, it can be hard to know where to start. Enter Triage mode ✨

 and quickly sift through 10 documents at a time. We'll pick the most highly viewed, least recently verified documents first.

When you add a document to the review board, you can add notes and tasks to help you track what needs to be updated.

Triage mode, review board, and tasks

You can now customize Verification Policies to send email and Slack notifications 

 button on one of your Verification Policies.

Get notified weekly (or daily) in Verification Policies

When you create a Verification Policy, if you enable email notifications, you can now choose to include or exclude document authors who don't have a Docs Fresh account.

This may help if and are looking to get started with Docs Fresh without creating a bunch of noise in your teammates inboxes.

Include (or exclude) document authors when sending email notifications

To help you understand how your documents are connected, we now show the incoming and outgoing links on the document page. Links to other documents will open directly in Docs Fresh, while external resources will open in a new tab.

You can now see how a document's views are trending with our trend graph. We start logging view count each day once you sign up, so check back often!

Document links & view count trends

We now sync and display document view counts, letting you quickly prioritize documents. Just sort by "Views" and get to verifying!

We have more plans for document metadata and analytics, but this is a valuable first step.

By default, we set the document author as the verifier. But you may want the verifier to be someone else who is an expert on the topic (e.g. a developer or product owner).

When you verify a document, you can now add notes about any updates that were made during verification.

These notes are stored in the verification history so that your team will have context of any changes. It's like a mini changelog for your document!

Document view counts, edit verifiers, verification notes & more

You can now view document content directly within Docs Fresh! This should speed up the "happy path" verification process (e.g. give a document a quick once-over and if it looks good, hit "Verify" and you're done).

We also updated the "Edit" button to open Intercom's editor directly, so that'll save you a click even when changes 

As part of syncing article content, we had to add support for translations. So we did.

If you have multiple languages enabled in your Intercom help center, you'll see them in the dropdown on each document.

We shipped a simple (yet slick) command palette. Hit 

Docs Fresh changelog